Last Updated: 07th August 2025

Welcome to Zenvel! These Terms and Conditions govern your use of our website and the purchase of medicines or healthcare products. By accessing or using our website, you agree to be bound by these terms.

1. Use of Website

• You must be at least 18 years old to use or make purchases from our website.
• All information provided by you during registration or checkout must be accurate, current, and complete.
• You agree not to use the website for any unlawful or prohibited activity.

2. Product Information

• We make every effort to ensure the accuracy of product information, including images, descriptions, expiry dates, and availability.
• All medicines are sold under the supervision of licensed pharmacists or based on prescriptions, wherever required.
• Zenvel reserves the right to discontinue or change any product at any time without notice.

3. Prescription Requirements

• Certain medicines are sold only against a valid prescription, which must be uploaded or provided as requested.
• We reserve the right to verify prescriptions before dispatching any medicine.

4. Order Processing & Shipping

• Orders are processed and shipped within 2 business hours/days, subject to product availability and verification.
• Delivery timelines may vary based on your location and external factors like weather or courier delays.
• Shipping charges, if any, will be disclosed at checkout.

5. Pricing & Payments

• All prices are listed in INR and are inclusive/exclusive of taxes (mention as per your pricing model).
• We accept payments via secure methods including UPI, credit/debit cards, wallets, and net banking.
• We reserve the right to update prices or refuse any order due to pricing errors.

6. Cancellations, Returns & Refunds

Please refer to our Cancellation & Refund Policy for detailed information on order cancellations, returns, and refunds.

7. User Responsibilities

• You agree to use medications strictly as prescribed or directed by a qualified healthcare professional.
• We are not responsible for misuse or self-medication leading to health issues or side effects.

8. Limitation of Liability

• We do not guarantee that the website will be error-free or uninterrupted at all times.
• Zenvel is not liable for any indirect, incidental, or consequential damages resulting from product use or website access.

9. Privacy

Your personal data is handled in accordance with our Privacy Policy. We do not share your information without consent, except as required by law.

10. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Faridabad.

11. Contact Us

• 📧 Email: care.zenvel@hotmail.com
• 📞 Phone/WhatsApp: +91-74818-25800
• 📍 Address: Part-2, Basantpur Enclave, Faridabad, Haryana (124303)

12. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with the revised date.