Last Updated: 7th August 2025

At Zenvel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you use our website or services.

1. Information We Collect

• Personal Information: Name, email, phone number, address, and prescription (if required).
• Order Details: Products ordered, payment status, and delivery details.
• Technical Data: IP address, browser type, device information, and browsing behavior (via cookies).

2. How We Use Your Information

• To process and deliver your orders
• To verify prescriptions when required
• To communicate about order status, offers, or customer support
• To improve our website and services
• To comply with legal or regulatory obligations

3. Data Sharing

• We do not sell or rent your personal information to third parties.
• We may share your data with trusted service providers (e.g., delivery partners, payment gateways) strictly for order fulfillment or business operations.
• We may disclose data if required by law, court order, or government authority.

4. Data Security

• We use standard encryption and security practices to protect your data.
• While we strive to secure your data, no method of transmission over the internet is 100% secure.

5. Cookies

We use cookies to enhance your browsing experience. Cookies help us understand user behavior, improve site performance, and personalize content.

6. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting any data.

7. Your Rights

• You can request access to your personal data.
• You can ask us to correct or delete inaccurate data.
• To exercise your rights, email us at care.zenvel@hotmail.com.

8. Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect data from minors.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at:

• 📧 Email: care.zenvel@hotmail.com
• 📞 Phone/WhatsApp: +91-74818-25800
• 📍 Address: Part-2, Basantpur Enclave, Faridabad, Haryana (124303)

10. Policy Updates

We may update this Privacy Policy from time to time. All updates will be posted on this page with the revised “Last Updated” date.